SASSA R370 Approved But No Payment Date. Even after going through the application process for the R370 grant, there can be times when applicants don’t receive their R370 payment. Don’t have to fret over it as it might be just a mere delay because of an overload of applications that the organization receives.
This can happen if there is something wrong with the verification process or if there are too many pending applications on the site. SASSA is very particular about the eligibility and approval of all grants including the SRD R370.
In this article, we will go through all the possible reasons why your grant status is approved, but the pay dates are not provided and a solution to fix this problem to start receiving your grant money again.
Why Your Payment is Approved, But Dates are Missing (SRD Grant)
As I said, there are many factors which can result in no pay dates so we will see all the reasons one by one:
1. Incorrect or Missing Banking Details:
This is one of the biggest reasons why you do not receive pay dates. You must provide your banking details while applying for an SRD grant and make sure they are correct. The verification pending can also be from SASSA’s side.
As SASSA said:
“Those approved but not yet paid are those whose records are outstanding bank accounts or bank accounts provided failed bank account verification or bank accounts pending verification from National Treasury or those who selected cash send payments”
2. Bank Account Balance Exceeds the Means Test Criteria:
The other possible reason is that your bank account has an amount that exceeds the means test criteria. You must make sure that your bank balance should be less than the means test criteria, and you should not have received any heavy payments in recent days.
3. Your Contact Details Are Incorrect:
While there is a rare chance that it can be due to incorrect contact details, it can also be the reason. So, you must make sure your contact details are always correct and up to date.
4. SASSA Needs Any Additional Verifications:
Sometimes, SASSA needs further verification of your documents or any other details that can also cause delays in payments. You need to check on your registered phone number to see if SASSA sends you any notification for any additional verification.
5. The Workload on SASSA:
The one possible reason for the delayed payment date is the workload on SASSA. As there are millions of beneficiaries, SASSA needs to check every month, and also thousands of new applications are received each month. SASSA needs to check them all and verify them according to their procedures. So, although they have approved your application, they need more time to process your R350 payments.
6. Technical Issues on SASSA System:
Apart from the above reasons, the issue could also be due to any technical glitches in the SASSA system. If it is due to any technical issue, then it will be fixed automatically within a few hours.
These were some of the few very common reasons that are causing delays in your payment dates.
Solutions for SASSA SRD R370 Grant Approved But No Payment Date
Now, let’s move towards the solution and see how you can fix your payment delay issues. I will explain each solution one by one, along with the details of which solution is needed for your case.
1. Add or Update Banking Details:
The first thing you need to check to solve the payment dates issue is to check your bank account details. Please follow the below steps:
So, if you find any mistakes in your banking details, then your pay date issue will be fixed after updating the details. You will have to wait up to 7 days and then need to check your status and payment dates again, and it will be fixed.
Note: Please keep in mind that the bank account must be in your name, SASSA can’t pay your grant payment to anyone else’s account.
2. Check if Your Bank Account Does Not Exceed the Amount Limit:
If your banking details were already correct, then you need to check your bank balance to see if it has an amount greater than the means test eligibility limit. If your balance is under the minimum SASSA limits, then check the previous month’s transaction to see if there were any greater transactions.
If the balance or the previous month’s transactions exceed the limits, then your payment date issue is due to that. If these transactions are under your income source, you will not receive the payments. However, if these transactions are due to other reasons and don’t reflect your true income, contact SASSA.
If the purpose is genuine and understandable, then SASSA will help you in solving the pay date issue and you will soon receive your payments.
3. Recheck Your Contact Details:
If your bank details are correct and there are also no transaction issues, then you need to check your contact details. Your contact details may be incorrect or not updated for a longer time.
SASSA also sends notifications regarding your payment dates, but you may not receive them due to wrong contact details.
So, please log in to the SASSA services portal and recheck your contact details. If there is any incorrect or outdated information, update it. After the update, it may take up to 7 days to reflect the changes in your account.
4. Contact SASSA to Identify the Exact Reason:
Once you check your banking details, amount limit issue and contact details, and they all seem to be fine, then the delay in your payment could be due to the load of work on SASSA, and they may need more time to process your payments.
But still, to find the exact reason for the delay, contact the SASSA helpline at 0800 60 10 11. The SASSA representative will ask about your identity card number and can also ask for any other information to verify your identity. After the verification, they will let you know the exact reason why you did not receive the payment dates and when you will receive your next payment.
If you don’t prefer to call, you can also visit your nearest SASSA office to find out the exact reason. You must take your identity document while visiting the office. SASSA needs to verify if you are the real owner of the grant before providing any information related to your grant.
Alternatively, you can also contact SASSA at their WhatsApp number: 082 046 8553.