SASSAHow to Change Your SASSA Phone Number for SRD Grant - Step-by-Step

How to Change Your SASSA Phone Number for SRD Grant – Step-by-Step

How to Change Your SASSA Phone Number for SRD Grant – Step-by-Step. In this article, I will provide you with a step-by-step guide to changing your SASSA cellphone number online or offline. The best part is that you don’t need to worry if you don’t remember your SASSA application ID; I will also help you recover your lost application ID and then update your phone number.

How to Change Your SASSA Phone Number for SRD Grant

Step-by-Step Process To Change Your SASSA SRD Phone Number

To provide convenience to beneficiaries, SASSA offers different ways (I.e., online and offline) to change your SRD phone number. I prefer to use the online method, but recently, issues have been reported with the SASSA online method. So, if you are facing any issues in changing your phone number online, then you need to call the SASSA helpline to update your phone number directly.

I am detailing both methods with a step-by-step guide so you can follow whatever method you feel comfortable with.

1. SASSA Change Phone Number Online Via SASSA Official Website

You can change your SRD grant phone number online via South African Social Security Agency (SASSA) website in a few quick steps:

Step 1: Visit the SASSA Website

Go to the SASSA update contact details page here: https://srd.sassa.gov.za/sc19/contact

Step 2: Enter Your Details

Enter your 13-digit South African ID number and your application ID (If you don’t have your application ID, read below to find out how to find it).

Step 3: Submit the Form

Now, submit the form. Please double-check your details before submitting the form to make sure you provided the correct details.

Step 4: Verify Your Email and New Phone Number

Next, you will be redirected to another form and asked to verify your email address. Enter the email address used to register for the SRD grant and your new phone number. Then click the “submit” button.

Step 5: Provide Reason for Change

Now, you will be prompted to provide the reason to change the phone number. Select the reason for which you want to change the number. You will need to choose from the following options:

  • Cell phone lost or stolen
  • Used someone else’s phone number to apply, and now you don’t have access to that person
  • Any other reason why you don’t have access to the mobile number you applied with.

Step 6: Verify Your New Cell Phone Number

After providing the reason, you will receive an OTP on your new mobile number. Provide the OTP code on the website and click submit.

Once your phone number is updated, you will receive a notification from SASSA, and all future SRD grant updates will be sent to your new phone number.

2. Change Your SASSA Phone Number By Calling SASSA Helpline

To change your SRD grant phone number offline, you need to contact SASSA helpline directly. Please follow the below steps while calling SASSA helpline:

  • Call the SASSA call center at 0800 60 10 11.
  • Once the SASSA representatives receives the call, ask them that you want to update your phone number for SASSA application.
  • The representative will ask you to provide your South African ID number and the phone number you used to apply for your grant in order to verify your identity.
  • Provide them with all the documents they need.
  • Once they verify your identity, they will initiate the request to update your phone number.

So, you have successfully initiated request to update your SASSA phone number. SASSA will take few days to update your phone number and you will be notified once the update is done.

How to Change Your SASSA Grant Phone Number Without Application ID

If you have lost your application ID, you can easily retrieve it from the SASSA SRD website. The application ID is the 6-digit code that is assigned to your SRD grant application at the time of applying and used to identify your application. Follow the below steps to get your application ID:

  • Visit the SASSA SRD website status check page at https://srd.sassa.gov.za/sc19/status.
  • Provide your 13 digit South African ID number without spaces and your old cellphone number (the number you used at the time of applying)
  • Click the “submit” button. Your 6 digit application ID will be shown in the first line.

Now note down your application ID and continue the above process to update your contact details.

The Reasons You May Need to Update Your Phone Number

There could be multiple reasons that require you to change your phone number, such as:

  • You have lost your mobile, or your phone is stolen.
  • You have changed your sim card, and your SASSA grant was registered on your previous sim card.
  • You made a mistake and provided the incorrect phone number in the SASSA grant application.
  • You applied for the grant using someone else’s phone number, and now you don’t have access to this person.

These are the most common reasons, but of course there could be other reasons as well. If any of the above reasons are required to change your phone number, then you must update your contact details in the SASSA portal as soon as possible to avoid missing any notification from SASSA and delay in your grant payments.

Important Things to Keep in Mind When Updating Your SRD Contact Details

Please keep in mind the following while updating your phone number:

  • If you encounter glitches on the website, be patient and try submitting again later. Technical issues may temporarily prevent the form from going through. Keep trying if things get tough – wait for a while and attempt to submit again.
  • Double-check your new phone number to make sure it’s correct before submitting it.
  • Keep your application ID safe for future use.
  • State the clear and true reason to SASSA for changing your phone number. If you give them any incorrect information, they can terminate your grant, as SASSA takes fraud very seriously.
  • If you have chosen to be paid via cardless ATM withdrawal, then you must ensure that your phone number is RICA-registered. You can only withdraw your payment if your phone number has gone through the RICA process, as PINs are sent to the registered phone number.
  • Please keep in mind that you can submit only one request to update your contact details in 24 hours.

Note: If you lost your SRD grant phone number, which was registered in your name, you can request a new SIM card with the same phone number using your ID card. In this scenario, you won’t need to change your phone number for the SRD grant.

If you have forgot the phone number you used to apply for your SASSA application, you can follow the guide to retrieve your forgotten SASSA phone number.

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